If the end cannot be fed through to the front of the printer, there may be a label jammed inside the printer.

Feed the end of the roll into the slot until the edge of the roll can be seen at the front of the printer.

Place the bracket that holds the roll back inside the printer, ensuring that it is properly seated.

A business card can be fed through the area where the label feeds through the printer to remove any jammed material. Remove any material that is jammed inside the printer.

Check the area where the label feeds through the printer.

Remove the bracket that holds the label roll from the printer.

Press the power button to turn the printer off.

Solution 4: Check the label roll installation and path

Note that roll printers connected to a Mac via USB-C or Thunderbolt are not supported.

Try connecting the USB cable to a different USB port on the computer.

If the USB cable is connected through a USB hub, try connecting the USB cable directly to the computer without using the USB hub.

Ensure that the USB cable is securely connected to both the printer and the computer.

Try using a different USB cable to connect the printer to the computer.

Ensure that the power cord is securely connected to both the printer and the outlet.

If the printer still does not turn on, try using a different power cord (if you have one).

If the printer does not turn on, try plugging it in to a different electrical outlet.

If the status light on the front of the printer is not lit, press the power button once to turn it on.

The Brother printer is ready to print when the status light on the front of the printer is solid green.

Solution 3: Check the printer connections If there is a green light above the Editor Lite button, press the Editor Lite button to turn it off, then restart PitneyShip, PitneyShip Pro, or SendPro Online. Solution 2: Turn off Editor Lite modeĮditor Lite mode should be off.

The Pitney Bowes rolls that can be used with PitneyShip, PitneyShip Pro, or SendPro Online are available from the Pitney Bowes Online Shop. PitneyShip, PitneyShip Pro, or SendPro Online cannot print onto Brother rolls.

However, PitneyShip, PitneyShip Pro, or SendPro Online can only print on Pitney Bowes rolls. Solution 1: Verify label roll compatibilityīoth Pitney Bowes and Brother make label rolls which can be used with the Brother printer.

Test print brother